Below are frequently asked questions, you may find the answer for yourself

How do I search for products?
Click on the All Categories at the top left of the homepage to view the products categories we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products.
 

How do I place an order on your website?
Once you have found your preferred product, just follow the steps below: 
• Select the product and then click, to add this product into your cart.
• Click on the ‘proceed to checkout’ tab to complete your order process 
• At checkout, you will need to fill in your personal details and shipping address if you are a new customer.
• Click on your preferred payment option before clicking the ‘Place order’ button

If you encounter any problems while placing your order, do not hesitate to contact us on 08129146027 or email us at ecommerce@electromart.com or contact us on Facebook, Instagram and Twitter

How do you certify Used Product?

Electromart.com.ng ensures that all products have be subjected to various test providing the best warranty assurance.

How do I register?
Kindly click on the account tab located at the top right end of our homepage.
A pop-up screen provides you with the option to, login if you are an existing customer or register as a new customer either by filling the form with some personal information. After updating the required fields, click on the submit tab to create your account.

What if I cannot find my particular product on electromart.com.ng?
If we do not currently have your particular item, please inform us (contact our customer service team at ecommerce@electromart.com or call us on 08129146027) as we are always looking to broaden our product selection and keep our customers satisfied. However, we have a variety of other products that are similar to what you want.

Can you pick-up outside Lagos?

Yes, you can pick up from specific location in Nigeria

When will I get my product after I place an order (pick-up period)?

For within Lagos and outside Lagos, standard timeline is 2-5 working days as soon as your order is raised, you will be notified either through phone call, text message or an email.

Do you have an office address? 

Yes, we do. For all swap dealings and pick up customers.

How do I make payment?
electromart.com.ng has two payment options to choose from: Pay via local and international Mastercard, VISA and Interswitch Verve cards. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.

Do you offer payments in installment?
We are registered with all Major Banks with the Buy Now and Pay later Scheme  

Are your prices negotiable?
Our prices have already been discounted to make them as competitive as possible. The prices are not negotiable.

Will my card details be safe?
Yes, we use 'Secure Socket Layer' (SSL) technology to encrypt your payment card to ensure your details are safe.

Why has my card been declined?
There can been several reasons why your card has been refused such as the use of a wrong PIN. For further details, please contact your card issuer.

Why am I having trouble placing items in the cart? 
It could be the security settings of your browser. Please follow the steps below:
For Internet Explorer 6 or 7:

1. Click Tools.
2. In the drop down selection menu, select Internet Options.
3. Click the Security tab.
4. Click the "Security level for this zone" and adjust it to custom level.
5. Scroll down the settings to the scripting box.
6. Select "Enable" in the Active Scripting and Scripting of Java Applets box
7. Click OK.
8. Click Internet Options and then OK again to accept the settings.

Mozilla Firefox:

1. Click Tools.
2. In the drop down selection menu, select Settings.
3. Click the Content tab.
4. Check Enable JavaScript and enable Java.
5. Click OK.

Google Chrome:

1. On the web browser menu click on the "Customize and control Google Chrome" and select "Settings".
2. In the "Settings" section click on the "Show advanced settings..."
3. Under the the "Privacy" click on the "Content settings...".
4. When the dialog window opens, look for the "JavaScript" section and select "Allow all sites to run JavaScript (recommended)".
5. Click on the "OK" button to close it.
6. Close the "Settings" tab.
7. Click on the "Reload this page" button of the web browser to refresh the page and continue shopping.

What is your returns policy?
We currently have a returns policy for more details click this link https://electromart.com.ng/returns