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Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.
Web browser cookies
How we use collected information
Electromart Nigeria Limited. collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Below are frequently asked questions, you may find the answer for yourself
How do I search for products? Click on the All Categories at the top left of the homepage to view the products categories we have within those categories. You can also use the search bar located at the top of our homepage to find your preferred products.
How do I place an order on your website? Once you have found your preferred product, just follow the steps below: • Select the product and then click, to add this product into your cart. • Click on the ‘proceed to checkout’ tab to complete your order process • At checkout, you will need to fill in your personal details and shipping address if you are a new customer. • Click on your preferred payment option before clicking the ‘Place order’ button
If you encounter any problems while placing your order, do not hesitate to contact us on 08129146027 or email us at firstname.lastname@example.org or contact us on Facebook, Instagram and Twitter
How do you certify Used Product?
Electromart.com.ng ensures that all products have be subjected to various test providing the best warranty assurance.
How do I register? Kindly click on the account tab located at the top right end of our homepage. A pop-up screen provides you with the option to, login if you are an existing customer or register as a new customer either by filling the form with some personal information. After updating the required fields, click on the submit tab to create your account.
What if I cannot find my particular product on electromart.com.ng? If we do not currently have your particular item, please inform us (contact our customer service team at email@example.com or call us on 08129146027) as we are always looking to broaden our product selection and keep our customers satisfied. However, we have a variety of other products that are similar to what you want.
Can you pick-up outside Lagos?
Yes, you can pick up from specific location in Nigeria
When will I get my product after I place an order (pick-up period)?
For within Lagos and outside Lagos, standard timeline is 2-5 working days as soon as your order is raised, you will be notified either through phone call, text message or an email.
Do you have an office address?
Yes, we do. For all swap dealings and pick up customers.
How do I make payment? electromart.com.ng has two payment options to choose from: Pay via local and international Mastercard, VISA and Interswitch Verve cards. When you place your order on our website, these options are displayed and you can choose an option that is suitable for you.
Do you offer payments in installment? We are registered with all Major Banks with the Buy Now and Pay later Scheme
Are your prices negotiable? Our prices have already been discounted to make them as competitive as possible. The prices are not negotiable.
Will my card details be safe? Yes, we use 'Secure Socket Layer' (SSL) technology to encrypt your payment card to ensure your details are safe.
Why has my card been declined? There can been several reasons why your card has been refused such as the use of a wrong PIN. For further details, please contact your card issuer.
Why am I having trouble placing items in the cart? It could be the security settings of your browser. Please follow the steps below: For Internet Explorer 6 or 7:
In the drop down selection menu, select Internet Options.
Click the Security tab.
Click the "Security level for this zone" and adjust it to custom level.
Scroll down the settings to the scripting box.
Select "Enable" in the Active Scripting and Scripting of Java Applets box
Click Internet Options and then OK again to accept the settings.
In the drop down selection menu, select Settings.
Click the Content tab.
On the web browser menu click on the "Customize and control Google Chrome" and select "Settings".
In the "Settings" section click on the "Show advanced settings..."
Under the the "Privacy" click on the "Content settings...".
Click on the "OK" button to close it.
Close the "Settings" tab.
Click on the "Reload this page" button of the web browser to refresh the page and continue shopping.