- Return is only possible ONLY within 3days of purchase from date of invoice.
- For items with glass material e.g. TV’s and Gas Cooker, please ensure the item is checked before signing acknowledgment of receiving the item in good condition.
- For products like generators, small appliances and other kitchen appliances, power & backup appliance carry in service, please check also to ensure the condition is perfect before signing the acknowledgment.
- If the item purchased, you receive is defective and requires repair after the 3-day return period, then standard warranty conditions of the manufacturer shall apply.
- A refund can only be initiated when a customer has made payment online and decides to cancel his/her order. Note; The settlement will only be paid into the same account that the customer has used to pay for his/her order and the refund process takes about 5 – 7 working days.